Shipping policy
Shipping Policy
Closet Club works to process and deliver orders as efficiently as possible.
Order Processing
Orders are generally processed within 1 to 2 business days after payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing time and shipping transit time are separate.
Shipping Destinations
Closet Club currently ships to:
United States
Canada
Australia
United Kingdom
Estimated Shipping Times
After dispatch, estimated transit times are:
United States: 5 to 8 business days
Canada: 6 to 10 business days
Australia: 7 to 12 business days
United Kingdom: 6 to 10 business days
These are estimated transit times and are not guaranteed delivery dates.
Carrier operations, customs processing, weather, local delivery conditions and other circumstances outside our reasonable control may affect delivery times.
Order Tracking
Once your order has been dispatched and tracking becomes available, tracking information will be sent to the email address associated with your order.
Tracking information may require some time after dispatch to begin displaying carrier updates.
Shipping Confirmation
An order is considered dispatched when it has actually entered the applicable fulfillment or carrier process.
The creation of a shipping label or tracking number alone does not necessarily mean that the parcel has already entered transit.
Shipping Address
Customers are responsible for reviewing their shipping information before completing checkout.
If you discover an error, contact support@closet-club.co as soon as possible.
We cannot guarantee that an address can be changed after fulfillment has begun.
Delivery Attempts
Customers should monitor tracking information and follow reasonable instructions provided by the local carrier.
If a delivery attempt is unsuccessful, the carrier may provide instructions for redelivery, collection or another delivery attempt.
Delayed Shipments
Occasional delays may occur.
If tracking indicates an unusual or substantial delay, contact us and we will assist with reviewing the shipment and, where appropriate, requesting additional information from the carrier.
A carrier investigation does not remove any consumer right that applies to your order.
Lost Shipments
If a parcel is confirmed lost, we will review the order and provide an appropriate resolution.
Depending on the circumstances and applicable law, this may include replacement or refund.
Customs and Import Charges
International orders may be subject to customs duties, VAT, import taxes or other charges imposed by authorities in the destination country.
Where these charges are not collected by Closet Club at checkout, they may be payable by the recipient.
Shipping Charges
Any shipping charge collected by Closet Club will be displayed before the customer completes payment.
Where free shipping is displayed and applied at checkout, no standard shipping charge will be collected for that order.
Unexpected Fulfillment Delays
If we become unable to ship an order within the timeframe represented when the order was placed, we will communicate the delay and provide any options required by applicable law.
Contact
For shipping assistance, contact:
Please include your order number when contacting us about an existing shipment.