Refund policy
Refund Policy
At Closet Club, we want you to feel confident about your purchase. If you need assistance with an order, please contact us at support@closet-club.co.
7 Day Voluntary Return Policy
Requests under our voluntary return policy must be submitted within 7 calendar days after delivery.
The 7 day period applies to the initial request. Once your request has been opened within this period, our support team may continue reviewing the case and requesting any information reasonably necessary to resolve it.
This voluntary period does not limit any statutory consumer rights that may apply to your purchase.
Change of Mind
For an eligible voluntary return, the item must be unused, unworn, unaltered and in substantially the same condition in which it was received.
Original accessories, straps, dust bags, tags and other components supplied with the product should be included where applicable.
Please contact us before sending any item back.
Do not send merchandise to our business address unless our support team has specifically provided that address as the authorized return destination for your request.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, materially different from its description or different from what you ordered, contact us at support@closet-club.co.
To help us investigate the issue, we may reasonably request:
Photographs of the item
Photographs of the packaging and shipping label
Photographs of relevant product labels
A short video demonstrating the reported issue when photographs are insufficient
Your order number and the email address used at checkout
Providing this information helps us evaluate the request but does not remove any statutory rights you may have.
Available Resolutions
Depending on the circumstances and applicable law, a resolution may include:
Replacement
Exchange
Store credit
Refund to the original payment method
For voluntary requests that are not based on a defect, incorrect item or other legal entitlement, the available resolution will be communicated before the customer accepts it.
Where applicable law entitles you to a particular remedy, our voluntary policy does not replace or restrict that remedy.
Physical Returns
Do not return merchandise without receiving instructions from our support team.
Because orders may be fulfilled through different locations, the appropriate return destination may vary by order.
Our registered business address is not automatically our merchandise return address.
When a physical return is required, we will provide the applicable instructions and return destination.
Return Shipping Costs
For an approved voluntary return based solely on change of mind, the customer may be responsible for return shipping costs where permitted by applicable law.
If an item is verified as damaged, defective, incorrect or otherwise subject to a remedy that requires us to cover necessary return costs, those costs will be handled in accordance with applicable law.
Any required customer shipping charge will be disclosed before the return is arranged.
Alternative Resolution
In some circumstances, Closet Club may voluntarily offer an alternative resolution that does not require the merchandise to be physically returned.
Any such arrangement will be communicated and agreed upon with the customer.
A donation or other alternative disposal method will never be used to restrict a statutory right to a refund, replacement, repair or other legally required remedy.
Refunds
When a refund is approved, it will be issued to the original payment method unless another method is expressly agreed upon or required by law.
After we issue the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@closet-club.co.
We will make reasonable efforts to accommodate the request.
Once fulfillment or shipment has progressed, we may no longer be able to stop the parcel.
This operational limitation does not remove any cancellation or return right provided by applicable law.
Incorrect Delivery Information
Customers are responsible for reviewing their shipping information before completing an order.
If you notice an error, contact us immediately.
If additional shipping costs arise solely because incorrect or incomplete delivery information was provided by the customer, we will explain any applicable charge before arranging another shipment.
United Kingdom Customers
Where UK statutory cancellation rights apply to an eligible online purchase, those rights apply independently of our 7 day voluntary policy.
Eligible customers generally have the right to notify us of cancellation within 14 days after receiving their goods and then have a further 14 days to return them.
Any applicable statutory right takes priority over a conflicting provision of this voluntary policy.
Australian Customers
Nothing in this policy excludes, restricts or modifies consumer guarantees or remedies that cannot legally be excluded under Australian Consumer Law.
Statutory Consumer Rights
Our 7 day policy is an additional voluntary store policy.
Nothing in this policy excludes, restricts or replaces mandatory rights relating to defective products, products that do not match their description, delivery failures, cancellations, refunds or other consumer protections under applicable law.
For assistance, contact: